If you need to cancel a confirmed booking, contact our team by phone, WhatsApp or email using the details below.

Applicable cancellation charges and refund eligibility depend on the terms stated in your confirmed quotation, booking confirmation and relevant hotel, transport or service-provider policies.

Advance payments may be used to secure hotel rooms, vehicles, permits and other travel arrangements.

Amounts committed to suppliers may be non-refundable where their disclosed booking conditions apply. Applicable non-refundable charges should be communicated before payment.

If we cannot provide a confirmed service, we will inform you and, where reasonably possible, offer an alternative arrangement or a refund for the affected service.

The resolution will depend on the booking terms, services already delivered and applicable law.

Mountain destinations can be affected by landslides, severe weather, road closures, natural disasters and government restrictions.

We will make reasonable efforts to help with alternatives when available. Refunds and additional costs will depend on the affected services, supplier policies and applicable law.

Requests to change travel dates, destinations, hotels, vehicles or other arrangements are subject to availability and confirmation.

Changes may involve amendment fees, revised package prices or cancellation charges. Please contact us as early as possible.

Certain special hotel rates, permits, prepaid activities or supplier bookings may be non-refundable under their terms.

Such conditions should be disclosed as part of the booking process. Your specific booking confirmation will explain the applicable conditions.

Once a refund is approved, we will communicate the approved amount and expected processing timeline.

Refunds will generally be made through the original payment method where feasible, or through another mutually agreed method. Bank and payment-provider processing times may vary.

Refund eligibility may be affected by services already used, reservations already fulfilled or supplier costs already incurred.

Any calculation will be based on the applicable booking terms and relevant law.